DGVox

Record and archive telephone conversations

DGVox is extensively used to meet recording needs in Call Centers, Banks, Government Agencies, Defense, Security, Utilities, Transportation and other industries.

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Voice Logging Solution

DGVox is SpeechLogix’s flagship product. It efficiently records and archives telephone conversations across IP, Digital, and Analog systems. Widely used in sectors like Call Centers, Banks, and Government, it features a robust web-based interface for monitoring, searching, and analyzing calls. Compatible with most PBX systems and voice platforms, DGVox’s scalable architecture supports standalone or client-server deployment, and it offers various hardware options to suit diverse needs.

Industry Verticals

Designed to provide intelligent and redundant voice logging, capturing and management solutions

DGVox is equipped with an intelligent and powerful search engine and a versatile playback screen that allows search
based on several parameters like, time, date, duration, direction, called id, dialed digits, agent id, color codes etc.
A distinctive feature of DGVox is the dashboard which can be customized as per users’ needs.

Display

• Customizable Dashboard • Channel Activity • Live Monitoring • Auto live monitoring* • Recent calls • Storage capacity

Search

• Simple and Advanced search • Search templates • Alerts search • Customer details search* • SMS & IM search*

Playback and Manage

• Search results and playback • Playback control • Tag & grade calls • Transcribe calls* • Dial in for playback*

Reports

• Call reports • Evaluation reports • Reports scheduler • Logs and Alerts reports • Multiple report formats

Schedule

• Recording scheduler • Reports scheduler • Archive scheduler • Reports subscription

Security

• Multi level authentication • Audit trail • Encryption* • Lock/Unlock voice files • Disable file deletion

Alarms & Alerts

• Recording failure • Network failure • Archive failure • Email and popup alerts

Add-on Modules*

• Agent quality evaluation • Screen capture • Database integration • Instant messaging