CCTel

Helping call centers communicate smarter

CCTel excels in transforming customer service with its robust and scalable platform, backed by extensive industry expertise. Trusted by enterprise clients across the globe, CCTel delivers reliable solutions for modern customer service needs.

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Contact Center Solution

CCTel is a complete Contact Center solution for both inbound and outbound calling. It is a comprehensive package with full extended functionality including IVR, skill based routing, auto dialer, CRM integration, campaign management, detailed usage reports and many other features. It is simple to deploy and configure to your requirements. It is fully integrated with our voice recording, call accounting and quality monitoring solutions as well.

Key Benefits

Key product features

CCTel is a complete contact center solution for inbound and outbound calls with IVR, skill-based routing, auto dialer, CRM integration, and campaign management. It’s easy to deploy and integrates voice recording, call accounting, and quality monitoring.

User friendly browser interface

Interactive Voice Response (IVR)

Automatic Call Distribution (ACD)

IVR-based proportional routing to agents

Snooping & barging of live calls

Skill-based transfer based on language

Call reports on daily/hourly basis

Outbound dialing (OBD) to multiple contacts

Retrial dial outs for unanswered calls

Do-Not-Disturb (DND) call blocking

Auto-logout for unavailable agents

Agent mapping to campaign/process

Real-time agent status with live monitoring

Agent-wise & process-wise supervision

Auto-dialer with multiple campaign management

Extensive call search options for retrieving data

Detailed reports on the basis of total agents

Manual & automatic disposition of calls

Call transfer, call conference & external transfer

Internal/ External CRM integration

Queue call back with automatic call back facility

Phonebook in user interface, Custom Fields,

Upload Data/Wave/Note, Schedule Process

Instant messaging between agents & supervisors